A set of your keys is left in our secure Key Bank in the operations room. If the Police or alarm company advise that the alarm has been activated, a senior Mobile Patrol Officer would be despatched to the premises and an immediate check made for sign of forced entry and or intruders.
Should forced entry and or intruders be detected, our operations room would ask for Police assistance and send a backup unit to the site to await the arrival of the Police and call out any emergency contact responsible.
If forced entry was not indicated , the Mobile Officer would enter the premises to reset the alarm and re-secure the premises. If the activation was due to a panel or line fault, the Officer would remain on site until the alarm engineer arrived to rectify the fault. This service ensures that our emergency contacts are not called out unless it is a genuine emergency.